Frequently Asked Questions
PUBLIC ENGAGEMENT
How do I make a submission?
The public engagement and submission period is now complete. Submissions were open from June 2, to July 31, 2026.
What happens with public engagement submissions?
All submissions shared within the public engagement period are read and considered by The Independent Review to support its findings and recommendations.
All submissions made to the Independent Review may be made public at its discretion. By submitting information to the Independent Review, you acknowledged and consented that your submission may be published to advance the Review's objectives.
Who was invited to take part?
Island residents, organizations, community groups, and people with relevant experience or insight were all invited to submit. It was not a requirement to be an expert or have dealt with IRAC personally.
KNOWING WHERE TO GO
I have a rent question, a rent increase concern, or a tenancy dispute. Where should I go?
The Residential Rental Office. It's a separate body that handles rentals day-to-day, resolving landlord and tenant disputes, setting the annual allowable rent increase, and holding first-level hearings. This review doesn't cover the Rental Office's processes. The Independent Review does look at IRAC's role in hearing appeals of rental decisions, so if you have a view on how those appeals work, you're welcome to share it.
I'd like a decision that affected me reviewed. Can the Review Commission do that?
The Independent Review isn't a court of appeal, so it can't change an individual decision. What it can do is consider your experience as insight into how IRAC's processes work overall, which is the kind of input that helps shape its recommendations.
Is this where I make a complaint about IRAC?
Complaints about a specific decision or service go through IRAC's existing channels or the appropriate body. The Independent Review’s focus is broader: it wants your views on how IRAC's processes work as a whole, and that perspective is useful to its review.
Is the Independent Review investigating individuals?
No. This is a review of structure, process, and policy, how IRAC is built and how it works, rather than an inquiry into any individual’s conduct.
Still have a question?
Contact The Independent Review at Commission@IRACReview.ca and we'll be glad to help.